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DEWA aims to make Dubai first city in world to provide AI-based electricity and water services

The Dubai Electricity and Water Authority (DEWA) is aiming to expand its use of Artificial Intelligence (AI)solutions to make Dubai the first city in the world to provide AI-based electricity and water services.

A workshop, organised at the Innovation Tent at DEWA’s Head Office this week, in cooperation with Intel Corporation, one of the largest multinational technology companies in the world, discussed the applications of Artificial Intelligence (AI) and the use of its innovative technologies in DEWA’s workplace.

The workshop was attended by a number of DEWA’s Executive Vice Presidents, Vice Presidents, officials and staff as part of DEWA’s ongoing efforts to keep pace with the Fourth Industrial Revolution and make use of disruptive technologies to reshape the future of digital utilities around the world.

Conducted by experts from Intel,  the workshop reviewed the latest developments and uses of AI and ways to use these technologies across DEWA’s sectors.

Saeed Mohammed Al Tayer, MD & CEO of DEWA

HE Saeed Mohammed Al Tayer, MD & CEO of DEWA  told attendees that the Authority was working to implement ambitious national strategies and plans to support the UAE Strategy for Artificial Intelligence; the first large project within the UAE Centennial 2071.

“This is the next phase after Smart Government. The UAE’s future services, sectors and infrastructure will depend on the investment and application of AI technologies and tools,” said Al Tayer.

“We are keeping pace with the Fourth Industrial Revolution, and taking advantage of its technologies. DEWA has been a pioneer in supporting the Dubai 10x initiative, launched by His Highness Sheikh Mohammed bin Rashid Al Maktoum, to achieve Dubai’s vision to become the city of the future, putting it 10 years ahead of other global cities.”

“Dubai will do this by adopting new mechanisms of work, to develop the future, and contribute to Dubai’s sustainable competitiveness through disruptive technologies such as AI, Unmanned Aerial Vehicles, energy storage, blockchain, the Internet of Things, and many others.”

The Authority has launched Digital DEWA, the digital arm of DEWA that reimagines the concept of service organisations and creates a new digital future for Dubai.

“Digital DEWA will enable us to apply a pioneering model for service organisations based on innovation in renewable energy, storing energy, AI and digital services. DEWA aims to shift the status quo of service organisations and transform into the first digital organisation in the world, with self-control systems for storing renewable energy and expanding the use of AI and digital services,” added Al Tayer.

DEWA has also launched its virtual employee, Rammas, to help with customer enquiries. The service is available 24/7 through DEWA’s website, smart application, Facebook page, Amazon’s Alexa service, and Google’s AI Platform. In addition, DEWA announced the employment of robots as staff. Rammas is characterised by its ability to learn and understand the needs of customers, according to their enquiries. Rammas analyses these based on the available data and information to answer accurately most queries.

DEWA is also planning to launch a futuristic digital platform, a data hub named MORO, to improve the UAE’s digital capabilities to develop smart cities, provide state-of-the-art innovative solutions, and a successful model for Dubai and the world.


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